Warranty

We stand by the quality of our work and guarantee quality with normal wear for one year. 

Our warranty includes:

  • One-year complimentary cleaning, inspection, re-polish and re-finish service for your Tatakko jewelry. 

  • One-year complimentary setting repair. Gemstones can loosen in their settings with normal wear. If you detect a stone is moving or jiggling, please contact us immediately to have the setting secured.

Our warranty will not apply to damaged jewelry due to repairs/alterations made by other jewelers.

Repairs

  • Customer is responsible for repair fee outside of the one-year warranty window.

  • Please allow a 2 to 4 week lead-time for repair.

  • We will not repair damaged jewelry due to repairs/alterations made by other jewelers.

To initiate a repair request, please complete the following steps:

  1. Please fill out the Contact Form and describe the repair work needed. We will review your request and authorize your return for a repair within 7 business days. Return must be postmarked within 7 days of your request being authorized.

  2. Customer is responsible for return shipping charges and we recommend USPS Priority Mail. Please be sure to include secure tracking information and insurance for your own protection.

  3. Return must be sent carefully packaged in a box (no envelopes).